If there are no stupid questions, then what kind of questions do stupid people ask? Do they get smart just in time to ask questions? --Scott Adams

FAQs Click on the hyperlinked questions to view the specific answer.



Q. What are my payment options?

A. Zoro accepts cash, company checks, Visa, MasterCard, Discover, American Express and PayPal.



Q. How do I place an order?

A. To place an order, go to the product table that contains what you are looking for and narrow down your choices by picking the features that are important. Once you are down to the product(s) that you want, scroll down to the table and enter the number that you want to buy. Click the Add to Cart button.

Continue shopping in this manner until you have everything that you need. When you are ready to checkout, click the  Cart button at the top of the website.

We will then ask you either register (New Users) or login. Once you have completed this short process, you’ll be back on the website home page again. Click the cart button and you will enter the checkout sequence. Follow the sequence—the buttons will get you there. Once you see the Thank You for Your Order page, your order is with us and will be on its way to you very shortly.

For most customers, you will receive your order within a couple of days. If you have any problems or issues, feel free to call us at 855‑BUY‑ZORO (855‑289‑9676).



Q. Do I have to have an account to order from you?

A. You do not need an account to order from us. You do need to register which is really easy. We just need your email address and password and you are on your way to ordering from Zoro.



Q. What is your shipping policy?

A. Our shipping policy states:

A $5 shipping and handling fee is charged on orders totaling less than $50 before tax and shipped to one address within the continental United States. No shipping and handling is charged to customers for standard ground delivery on orders of $50 or more before tax.

UPS is our primary parcel carrier and we use a variety of carriers for LTL shipments.

Title and risk of loss pass to customer upon tender of shipment to carrier.


Shipping Policy Exceptions

Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates will apply for all orders to Alaska and Hawaii. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may be applied.

Zoro only accepts orders for shipments within the continental US, Alaska and Hawaii. Orders to international destinations will not be processed. Zoro does not ship to PO Box addresses. For shipments within Canada, please shop at zorocanada.com.


International Shipping with MyUS.com

If you need to have an order shipped internationally we have partnered with a third party vendor MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services. MyUS.com allows you the ability to consolidate packages, which saves you even more on international shipping.

MyUS.com provides specialized international package exporting and consolidation services from their Sarasota, FL facility to your international address.

Go to myus.com to get a MyUS.com account.

Note: Use MyUS.com’s Personal Shopper service to make a purchase from Zoro. MyUS.com accepts cards with international billing addresses as well as those issued by non‑U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.


Expedited Shipping Rules

To qualify for expedited shipping, Zoro must receive your order before 3pm (CT) Monday–Friday. Zoro does not offer Saturday delivery. All expedited orders must weigh less than 150 lbs, and not contain any hazardous materials. Expedited orders only ship on business days; any orders placed on Saturdays/Sundays/Holidays will be processed on the next business day. If you have any questions please call our customer service department at 855‑BUY‑ZORO (855‑289‑9676).


3rd Party Shipping

Third party items are indicated with an    icon.

Third party items ship directly from the manufacturer and usually will be shipped within 2 weeks. Expedited shipping is NOT available for third party items.

A confirmation email with tracking information will be sent when your items ship.



Q. Where do you ship from?

A. We ship Zoro stocked items    out of six warehouses strategically located across the country. More specifically, they are in California (one in sunny SoCal and one in breezy NorCal), Illinois (the Land of Lincoln), South Carolina (the Land of Mustard BBQ sauce) and Texas (the warehouse there is bigger).

Third party items    ship directly from manufacturers located all over the country.



Q. How do I use my tax exempt status?*

A. Exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate or other acceptable proof of your exempt status for the state where the items will be shipped.

The documentation submitted should include name of the organization that purchased the items.

How to submit this information:
First, place your order through our website or with one of our customer service agents. After you’ve received your shipment confirmation, please submit the necessary information by fax in order to receive a refund of any sales tax. Our fax number is 855‑FAX‑ZORO (855‑329‑9676).

Alternatively, you can scan your certificate and send it to us at askZoro@zoro.com.

In either case, please include the following:

  • Your order number
  • E‑mail address
  • Acceptable proof of your exempt status (as outlined above)
  • The name of the organization that purchased the items
  • Mark your fax “Attn: Zoro Tax Exempt” or your email “Tax Exemption Request”

*You will need to contact us after placing each order to ensure you are refunded the tax on your purchase.



Q. What is your Return/Exchange policy?

A. If you are not satisfied for any reason products may be returned within 30 days of shipment for a full credit or exchange (provided the product is undamaged). Return documentation should clearly specify credit or exchange.

Returned items must be in the original packaging.

All returns must include a return authorization (RA) number that can be obtained through our automated online returns system or by contacting our Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676). Our customer service hours are Monday through Friday from 7am to 7pm (CT) and Saturdays from 7am to 3:30pm (CT).

Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.

Returns received at Zoro without an RA number may be assessed a 15% restocking (processing) fee that will be deducted from any credit due.



Q. How do I make a return?

A. Simply click “Return Items” on your Order Detail page any time, day or night. We’ll email you a printable shipping label and a return authorization number right away. The return will be noted in your account so you can track it. Check out our step-by-step instructions at www.zoro.com/auto-returns.

Alternatively, if you would like, you can call our Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676) to help walk you through the return process and send you a shipping label and a return authorization number. Our customer service hours are Monday through Friday from 7am to 7pm (CT) and Saturdays from 7am to 3:30pm (CT).



Q. When will my order be billed to my credit card?

A. Items are billed to your credit card when they are shipped. In the rare occasion that some of your items ordered are not in stock, we will only bill you for the part of the order that we can ship. In these cases, you will see multiple charges as the items are shipped to you as soon as they arrive in our warehouse.



Q. What do I do if I receive damaged goods?

A. We would rather this never happened, but if it does, call our Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676). We will arrange for a full refund or exchange and give you instructions for returning the item.



Q. How do I sign up to receive a catalog?

A. Right now, Zoro’s FULL CATALOG is our website. So, you have full access to it all the time.

To request our Top Products Guide, please click here and fill out the form. Catalog requests may take up to 3 weeks to fulfill so we have also included a pdf version of the catalog to download.

In addition, you will automatically be placed on the mailing list once you buy from Zoro.



Q. How do I get taken off your mailing list?

A. Recipients of our e-mail marketing messages can unsubscribe from receiving future promotional e-mails in three different ways. You can request to be unsubscribed by:

  • following the unsubscribe instructions at the bottom of each promotional email, or
  • using the Contact Customer Service form and submitting an inquiry with the "Unsubscribe" category option, or
  • calling us directly at 855-BUY-ZORO and request to be unsubscribed.


Q. How do I enter a PO Number?

A. When you are going through the Checkout process, you will come to a screen that is labeled Review and Submit Your Order. In the middle of that screen, you’ll see a boxed field with “Purchase Order # (for customer reference)” before it. This field is there for your convenience. Enter whatever information you need to reference your PO System. Whatever you enter into this field will show up in your confirmation, invoice and packing list. Hopefully, this will help you remember what you ordered!



Q. Is there a retail store I can go to?

A. Sorry, no. You can only reach Zoro on the internet or by calling us at 855‑BUY‑ZORO (855‑289‑9676).



Q. What is the warranty on your products?

A. Zoro warrants any product purchased for use in business or resale against defects in workmanship or materials under normal use for a period of one year from the date of purchase. Any product determined by Zoro to be defective in material or workmanship and returned to Zoro shipping costs prepaid will, at Zoro’s option, be repaired or replaced or the purchase price refunded.

For information on a specific manufacturer’s warranty, please contact Zoro at 855‑BUY‑ZORO (855‑289‑9676).



Q. How many days does it take to receive my item(s)?

A. Zoro stocked items    will generally ship within one business day. Depending on your location, you should receive your item within 3–7 business days.

Third party items    ship directly from the manufacturer and usually will be shipped within 2 weeks. These items can be coming from anywhere and therefore will have a much more variable delivery time. Our site provides insight on how long it will take to ship, but the distance from the manufacturer to the customer will impact the transit time in a very unpredictable manner.



Q. What if the picture does not match the product attributes?

A. While we try our best, on occasion the manufacturer supplied images may differ slightly from the product listing. Please refer to the product attributes for the most accurate information for these products. If you have any further questions, feel free to contact us.



 

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