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About Us

Mission

At Zoro, we're obsessed with our customers. We leverage the latest tools and technologies to make it as easy as possible for our customers to shop for everything they need to make their businesses go.

Offering the Customer Experience Your Business Deserves

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Thousands of Brands, Millions of Products

Millions of everyday items, plus hard-to-find ones, too—all at competitive prices.  

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Fast, Free Shipping

On orders $50 or more when you sign in or sign up for an account.

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Friendly Customer Service

U.S.-based customer service from friendly, helpful people who truly care.

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No-Hassle Returns

If you're not satisfied, just call us and we'll make it right.

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Net 30 Terms

Improve your business's cash flow with 30 days to pay on every order (subject to credit approval for qualifying businesses).

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Tax-Exempt Accounts for Qualifying Businesses

Does your business qualify for tax-exempt purchasing? Let us know and you'll never have to pay tax at checkout.

Our Story

Zoro.com launched in May 2011 with about 20 employees and a much smaller assortment of around 180,000 items. With each new order that came in, everybody on the team pitched in to get shipments out the door and delight our early customers.

In 2014, we officially changed our name from Zoro Tools to Zoro—reflecting our focus on all kinds of business supplies and products. Over the next few years, we continued to expand, growing rapidly and investing in the business with a much bigger team and a greater selection of products. By 2016, we had reached a major milestone—1 million unique products live on our site!

As an eCommerce, digital-first business, we've continually upgraded our site to make searching, ordering, and shipping millions of products as fast and seamless as possible for you and your business.

Our number one goal is to make it easy for every customer to find exactly what they need to develop and maintain a successful business. That’s why we offer millions of products for every job—and we’re adding more all the time.

Zoro team group photo
Zoro sign

Our Culture

Zoro.com is an eCommerce company that sells business supplies, equipment, and tools—but we’re much more than just a website. We’re a team of great people who win and lose together (we prefer winning!).

Even as we've grown rapidly in just a handful of years, we've worked hard to foster a unique company culture built on transparency, collaboration, and innovation. We've also won a number of awards for our company culture along the way. Of course, it's not the awards that matter—it's the people. We pride ourselves on building diverse and inclusive teams that allow our employees to bring their authentic selves to work and have a little bit of fun in the process. We've built this culture not just because it works for our team members, but because it helps us provide the ultimate customer experience to everyone who shops at Zoro.

"Zoro's culture is truly one of authenticity, and that's what makes me excited to do my best work. Zoro is a place where I can bring all the best parts of myself to the table."

—Geremy Bass, Senior Program Manager, Digital Product

Zoro company meeting
Zoro employees at happy hour
Zoro halloween festivities
Females decorating pumpkins

At Zoro, we...

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Aspire to Be Customer-Obsessed

Our customers are everything to us.

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Win & Lose Together (We prefer winning!)

We celebrate our accomplishments and learn from our failures.

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Take Ownership

We all are empowered and accountable to take risks and find a better way.

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Are Transparent

We are open, honest, and candid with each other.

Making a Difference

Making a positive difference for our customers is important to us. We apply that same thinking to the communities we serve and live in. Our Zoro Cares program is how we roll up our sleeves to build a stronger community. For example, we partner with YouthBuild, an organization that gives job training, support, and education to low-income young people. Both Zoro and YouthBuild value courage, hard work, and the unique potential of every person—so we think it’s a perfect fit.

Zoro YouthBuild graduation
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