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Frequently Asked Questions

Payment

For your convenience, Zoro accepts payment via cash, business checks, Visa, MasterCard, Discover, American Express, and PayPal.
Items will be billed to your credit card as soon as they are shipped. On the rare occasion that some of the items in your order are not in stock, you will only be billed for the part of the order that ships. In these cases, you may see your bill split into multiple charges as the items are shipped to you separately.
Yes, you can use PayPal to pay for your order. See How to Pay with PayPal for more information. Please note that PayPal payments are accepted for online orders only.
Yes! You may view and pay your invoices through My Account. Simply log in to your account, click on Account Management, and then choose Pay Invoices. For a more detailed walkthrough, see our how-to guide.

Net 30 terms offer Zoro's qualified business customers the flexibility to pay by check, wire, or credit card up to 30 days after a product ships. Unlike a credit card company, Zoro charges zero interest, no annual fees, and no late fees to qualified customers. See below for more information on signing up for Net 30 payment.

Business customers will be notified when payment is due with an invoice emailed to the contact stored in their account. Please note that Zoro does not send Net 30 invoices via the United States Postal Service ('snail mail'). If you would like to receive a monthly account statement via email, please submit a request through Zoro Credit Services.

To apply for Net 30 terms, call (855) 289‑9676. Our customer service team will be happy to walk you through the process.

Please have the following information ready:

  • Your company’s address
  • Your Accounts Payable contact, address, and phone number
  • An email address where your invoices will be sent
  • Your Dun & Bradstreet number (if you have it)

Unfortunately, we are not always able to provide a Net 30 line of credit.

If you have questions or concerns regarding this decision, please contact Zoro Credit Services at (800) 934-2693 or email creditservices@zoro.com. We are available from 6:00am to 5:30pm CT, Monday through Friday.

Please note that while you are not eligible for Net 30 terms at this time, you may reapply at a later date.

In order to place new orders with Zoro, payment will be required at the time of purchase. Zoro accepts payment by credit card, check, wire, or PayPal.

To place an order by phone, please contact our Customer Service team at (855) 289-9676 or by email at askzoro@zoro.com. Our Customer Service center is open from 6am to 9pm CT, Monday through Friday, and from 7am to 5pm CT on Saturdays.

Customer Service

Still have a question?

Zoro customer service team is here to help.

Phone: (855) 289-9676
Fax: (855) 329-9676
Monday - Friday: 6am - 9pm (CT)
Saturday: 7am - 5pm (CT)
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