No-Hassle Returns
Free returns within 30 days of shipment
Need to return a purchase? It's easy!
Return Policy
Except as otherwise described herein or in our Terms & Conditions, if you are not satisfied for any reason, items may be returned within 30 days of shipment for a full credit or exchange. Zoro will cover the cost of return shipping, and credit the original form of payment within 7 business days of receipt. Certain exceptions apply.
Return a Purchase
Items can be returned from the Order History page while logged in, or by using your order number and email address. A button to return item(s) will be available as long as they are within 30 days of shipment.
Items submitted for a return online are eligible for a full credit refund. For replacements, please contact Customer Service.
To Return Item(s) to Zoro
Print your label
Print the return label provided by email. If you’re unable to print, bring the digital version to any FedEx location for help. Please note: it may take up to 24 hours to receive your label.
Pack up your return
Package the items in their original shipping container or a sturdy box. Remove or cover any old shipping labels and attach the new return label. To avoid delays in your refund, include the packing slip that corresponds to the item in the box by referencing the correct item number (SKU #).
Send it back
Drop off your return package(s) at any FedEx location or hand it to a FedEx carrier. See the FedEx Return Guide for more details.
Exceptions
- Returned items must be in the original packaging, contain all components, and be in new condition.
- Returns may require additional information or a photo of the item(s) to process the return.
- Returns received without a Zoro return label may take more than 10 business days to credit.
Zoro reserves the right to refuse or limit any returns that, in Zoro’s sole judgment, appear to be fraudulent, abusive, in violation of these terms, or otherwise inappropriate. See Terms & Conditions for more information.
Damaged Items
We work hard to ensure that all items are received in good condition. If the item is damaged, we apologize for any inconvenience. We will make it right—either by sending a replacement item or issuing a refund. Plus, we’ll cover the cost to return the damaged item. Start the return online for a full credit refund, or contact Customer Service for replacements.
