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ZORO PRIVACY POLICY

Last modified: February, 2017


Zoro, Inc. (“Zoro,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Zoro. This Privacy Policy applies to our websites, including www.zoro.com, and any other website, mobile application, or other online service that links to this Policy (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

1. WHAT INFORMATION DO WE COLLECT AND FOR WHAT PURPOSE?

The categories of information we collect can include:
  • Information you provide to us directly. We may collect personal information, such as your name, phone number, location, payment information, and e-mail address, when you register for our Service, sign up for our mailing list, purchase a product, enter a contest or sweepstakes, or otherwise communicate or interact with us. We may also collect any communications between you and Zoro and any other information you provide to us, for example, if you post a review about Zoro products.
  • Information we collect from social networks. When you interact with our Service through various social media networks, such as when you Like us on Facebook or when you follow Zoro or share Zoro content on Facebook, Twitter, Pinterest, Instagram, or other sites, we may receive information from those social networks including your profile information, picture, user ID associated with your social media account, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and social media networks and services before linking or connecting them to our website or Service.
  • Information we receive from third parties. From time to time, we may receive information about you from third parties and other users, for example we may obtain information from our suppliers, resellers, and other business partners. We may also collect information about you that is publicly available.

We use this information to operate, maintain, and provide to you the features and functionality of the Service, as well as to communicate directly with you and to fill orders. We may also send you Service-related emails or messages (e.g., account verification, change or updates to features of the Service, technical and security notices). For more information about your communication preferences, see “Control Over Your Information” below.

2. HOW WE USE COOKIES AND OTHER TRACKING TECHNOLOGY TO COLLECT INFORMATION

We, and our third-party partners, automatically collect certain types of usage information when you visit our Service, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, file information and similar technology (collectively, “tracking technologies”). We use or may use the data collected through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our Service; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our service. Visit our About Ads page to learn more about how we use the tracking technologies and your choices regarding them.

3. SHARING OF YOUR INFORMATION

We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Control Over Your Information” section below.

We may share your personal information with:
  • Other companies and brands owned or controlled by Zoro, Inc., including but not limited to W.W. Grainger, Inc. and other companies owned by or under common ownership as Zoro, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding Zoro (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies may use your personal information in the same way as we can under this Policy;
  • Third parties at your request. For example, you may have the option to share your activities on Zoro with your friends through email, text or on various social media networks;
  • Third parties with whom we partner to provide contests and sweepstakes, or other promotional activities, which will usually be identified by name in the Official Rules of the contest or sweepstakes;
  • With third parties who may have products or services we think may interest you, or with third parties who partner with us for joint promotional purposes;
  • Third-party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving targeted advertisements, providing mailing services, providing tax and accounting services, product fulfilment, web hosting, or providing analytic services;
  • The public when you provide feedback or post user content on our site. For example, if you post a product review on our website or a comment on our social media sites, your information, such as your first name, last initial, state of residence, and your comments, may be displayed on our website or on our social media pages;
  • Other parties in connection with a Zoro-related transaction, such as a merger, sale of Zoro assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another Zoro or third party, or in the event of a bankruptcy or related or similar proceedings; and
  • Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Zoro, our visitors, or others.

We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.

4. CONTROL OVER YOUR INFORMATION

Profile and Data Sharing Settings. You may update your profile information, such as your user name, address, or billing information, and may change some of your data sharing preferences on your Account Page.

How to control your communications preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications, by using the Contact Customer Service form and submitting an inquiry with the “unsubscribe” category selected, or by calling us at 855-BUY-ZORO and requesting to be unsubscribed. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices).

Modifying or deleting your information: If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our website or publicly displayed content, you can contact us directly at askzoro@zoro.com. We may not be able to modify or delete your information in all circumstances.

How to control data sharing for marketing purposes: You may request that your personal information not be shared with third parties solely for marketing purposes by sending your request to askzoro@zoro.com with the subject line “do not share.” Because mailing lists are prepared in advance of each promotion, you may be sent a couple of promotions before your unsubscribe request is effective.

5. THIRD PARTY TRACKING AND ONLINE ADVERTISING

We may share, or we may permit third-party online advertising networks, social media companies, and other third-party services to collect information about your use of our website over time so that they may play or display ads that may be relevant to your interests on our site as well as on other websites or apps, or on other devices you may use. Visit our About Ads page to learn more about our third-party tracking and online advertising policies and your choices about the ads you see.

6. HOW WE STORE AND PROTECT YOUR INFORMATION

Data storage and transfer: Your information collected through our website may be stored and processed in the United States or any other country in which Zoro or its affiliates or service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which the Zoro or its parent, subsidiaries, affiliates, or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Keeping your information safe: Security of your information is very important to us, and we have put in place safeguards to preserve the integrity and security of information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

7. CHILDREN’S PRIVACY

Zoro does not knowingly collect or solicit any information from anyone under the age of 13 on this site. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us at askzoro@zoro.com.

8. LINKS TO OTHER WEBSITES AND SERVICES

The Services may contain links to and from third-party websites of our business partners, advertisers, and social media sites and our users may post links to third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third-party sites.

9. HOW TO CONTACT US

If you have any questions about this Privacy Policy or the website, please Contact Customer Service, or call 855-BUY-ZORO (855-289-9676).

10. CHANGES TO OUR PRIVACY POLICY

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and you should review this page periodically. We will update the "last modified" date at the bottom of this page when we post changes to this Policy. If you object to any changes, you may close your account. Continuing to use our Services after we publish changes to this Privacy Policy means that you are consenting to the changes.