Zoro Shipping Policy
Orders Less Than $50
A $5 shipping and handling fee is charged to customers who are signed into their Zoro.com on orders totaling less than $50 before tax and shipped to one address within the continental United States.
Orders of $50+
Except for certain exceptions noted below, no shipping and handling is charged to customers who are signed into their Zoro.com account for standard ground delivery on orders of $50 or more before tax and shipped to one address within the continental United States.
Please note: Customers who check out as a guest with an order less than $75 before tax will have shipping and handling charges added to their order.
UPS Is Our Primary Parcel Carrier
We use a variety of carriers for LTL shipments. Title and risk of loss pass to customer upon tender of shipment to carrier.
Shipping Policy Exceptions
Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates apply for all orders delivered to Alaska and Hawaii. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may also be applied.
International and P.O. Box Orders
Zoro only accepts orders for shipments within the continental U.S., Alaska, and Hawaii. Orders to international destinations will not be processed (see “International Shipping” section). Zoro does not ship to P.O. Box addresses.
Third-Party and Manufacturer Shipped Products
Items shipping from the manufacturer: Please refer to the item page on Zoro.com for shipping lead times as they vary. Expedited shipping is NOT available for third-party items.
When your order is shipped you will receive an email with a tracking number that links to the UPS website.
Expedited Shipping Rules
To qualify for expedited shipping, Zoro must receive your order on Monday–Friday before 3pm (CT). Zoro does not offer Saturday delivery. All expedited orders must weigh less than 150 lbs., and not contain any hazardous materials.
Expedited orders only ship on business days. Any orders placed on Saturdays, Sundays, or holidays will be processed on the next business day. If you have any questions, call customer service at 855‑289‑9676.
International Shipping (MyUS.com and eBay)
While we cannot export products at this time, we recommend shopping at the following retailers:
Zoro has partnered with a third-party vendor, MyUS.com, to offer convenient and fast international shipping to more than 225 countries.
MyUS.com provides specialized international package exporting and consolidation services from its Sarasota, FL, facility to your international address. When you create a MyUS.com account, you receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to your customer account, as well as access to other services. MyUS.com also gives you the ability to consolidate packages, which saves you even more on international shipping.
How to Use MyUS.com
Use MyUS.com’s Personal Shopper service to make a purchase from Zoro on your behalf. MyUS.com accepts credit cards with international billing addresses, cards issued by non-U.S. financial institutions, and wire transfers.
eBay GSP (Countries Vary By Product)
Zoro has partnered with eBay and Pitney Bowes (freight forwarder), to offer convenient and fast international shipping to more than 180 countries. Pitney Bowes provides specialized international package exporting services from its Lexington, KY, facility to your international address.
As an eBay member, you have access to Zoro’s export-approved product assortment. Verify items can be shipped to your location by checking the “Shipping Info” tab on item pages.
Except as otherwise described below, if you are not satisfied for any reason, products may be returned within 30 days of shipment for a full credit or exchange (if the product is undamaged). When you make your return, you’ll need to note credit or exchange. Returned items must be in the original packaging. See our Terms and Conditions for more information.
Sometimes products may be non-refundable. If you order a non-refundable product, we will contact you prior to fulfilling your order, advise you of the refund restrictions, and offer you the option to cancel.
Make a Return from "My Account"
Log in to your account, visit your Recent Orders, and click “Return Items” next to the order. We’ll email you a printable shipping label and a return authorization (RA) number right away. The return will be noted in your account so you can track it.
Call Customer Service
You can call our Customer Service Department at 855‑289‑9676 to help walk you through the return process. We’ll send you a shipping label and a return authorization (RA) number. Our customer service hours are Monday through Friday from 6am to 9pm (CT) and Saturdays from 7am to 5pm (CT).
Include Order Confirmation
Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase. Returns received at Zoro without an RA number may be assessed a 15% processing fee that will be deducted from any credit due.