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Shipping and delivery

Free shipping. Free shipping. Some things are worth repeating.

Shipping for orders $50 or more is free. Every day. Exactly how it should be. In this section, read more about our shipping policies and exceptions, shipping internationally, how to return items, and more info.

Shipping Policy|International Shipping|No-Hassle Returns

Zoro Shipping Policy

Orders Less Than $50

A $5 shipping and handling fee is charged on orders totaling less than $50 before tax and shipped to one address within the continental United States.

Orders of $50+

No shipping and handling is charged to customers for standard ground delivery on orders of $50 or more before tax.

UPS is our primary parcel carrier

We use a variety of carriers for LTL shipments.
Title and risk of loss pass to customer upon tender of shipment to carrier.

zoro-boxes

Shipping Policy Exceptions

Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates apply for all orders delivered to Alaska and Hawaii. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may also be applied.

International and P.O. Box Orders

Zoro only accepts orders for shipments within the continental U.S., Alaska, and Hawaii. Orders to international destinations will not be processed (see “International Shipping” section). Zoro does not ship to P.O. Box addresses.

International Shipping (MyUS.com and eBay)

While we cannot export products at this time, we recommend shopping at the following retailers:

MyUS.com

Zoro has partnered with a third party vendor, MyUS.com, to offer convenient and fast international shipping to more than 225 countries.

MyUS.com provides specialized international package exporting and consolidation services from its Sarasota, FL facility to your international address. When you create a MyUS.com account you receive deeply discounted shipping rates, exceptional customer service 24/7 online access to your customer account, as well as access to other services. MyUS.com also gives you the ability to consolidate packages which saves you even more on international shipping.

How to Use MyUS.com
Use MyUS.com’s Personal Shopper service to make a purchase from Zoro on your behalf. MyUS.com accepts credit cards with international billing addresses, cards issued by non U.S. financial institutions, and wire transfers.

international-shipping

eBay GSP (Countries Vary By Product)

Zoro has partnered with eBay and Pitney Bowes (freight forwarder), to offer convenient and fast international shipping to more than 180 countries. Pitney Bowes provides specialized international package exporting services from its Lexington, Kentucky facility to your international address.

As an eBay member, you have access to Zoro’s export-approved product assortment. Verify items can be shipped to your location by checking the “Shipping Info” tab on item pages.

Shop the Zoro eBay Store

Third-Party and Manufacturer Shipped Products

Items shipping from the manufacturer: Please refer to the item page on zoro.com for shipping lead times as they vary. Expedited shipping is NOT available for third party items.

You will receive an email when your order is shipped with a tracking number that links to the UPS website.

Expedited Shipping Rules

To qualify for expedited shipping, Zoro must receive your order on Monday–Friday before 3 p.m. (CT). Zoro does not offer Saturday delivery. All expedited orders must weigh less than 150 lbs., and not contain any hazardous materials.

Expedited orders only ship on business days. Any orders placed on Saturdays, Sundays, or holidays will be processed on the next business day. If you have any questions, call customer service at 855‑BUY‑ZORO (855‑289‑9676).

No-Hassle Returns

Except as otherwise described below, if you are not satisfied for any reason products may be returned within 30 days of shipment for a full credit or exchange (if the product is undamaged). When you make your return, you’ll need to note credit or exchange. Returned items must be in the original packaging.


Non-Refundable Items

Sometimes products may be non-refundable. If you order a non-refundable product, we will contact you prior to fulfilling your order, advise you of the refund restrictions, and offer you the option to cancel.

How to Return Items

Auto Returns From “My Account”
Login to your account, visit your Recent Orders, and click “Return Items” next to the order. We’ll email you a printable shipping label and a return authorization number (RA) right away. The return will be noted in your account so you can track it.

Follow our step-by-step “How To Auto Return” guide

Call Customer Service
You can call our Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676) to help walk you through the return process. We’ll send you a shipping label and a return authorization (RA) number. Our customer service hours are Monday through Friday from 6 a.m. to 9 p.m. (CST) and Saturdays from 7 a.m. to 5 p.m. (CST).

Include Order Confirmation
Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase. Returns received at Zoro without a RA number may be assessed a 15% processing fee that will be deducted from any credit due.

no-hassel-return