Except as otherwise described below, if you are not satisfied for any reason, products may be returned within 30 days of shipment for a full credit or exchange (if the product is undamaged). When you make your return, you’ll need to note credit or exchange. Returned items must be in the original packaging. See our Terms and Conditions for more information.
Non-Refundable Items
Sometimes products may be non-refundable. If you order a non-refundable product, we will contact you prior to fulfilling your order, advise you of the refund restrictions, and offer you the option to cancel.
Make a Return from "My Account"
Log in to your account, visit your Recent Orders, and click “Return Items” next to the order. We’ll email you a printable shipping label and a return authorization (RA) number right away. The return will be noted in your account so you can track it.
Learn more about making a return.
Call Customer Service
You can call our Customer Service Department at 855‑289‑9676 to help walk you through the return process. We’ll send you a shipping label and a return authorization (RA) number. Our customer service hours are Monday through Friday from 6am to 9pm (CT) and Saturdays from 7am to 5pm (CT).
Include Order Confirmation
Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase. Returns received at Zoro without an RA number may be assessed a 15% processing fee that will be deducted from any credit due.
Any Other Questions?
Please view our FAQs page.