Customer Service

Our mission is to make your job easier.


Start a Return Online

You will have the option to return the item(s) as long as they are within 30 days of shipment. Refer to Zoro's Return Policy for more information.

You may also call Customer Service at (855) 289‑9676.

Some items may not be eligible for return due to hazardous materials, customization, or other restrictions.

To Send Item(s) Back

  1. Download and print the return label. Some returns may take up to 24 hours to receive a label via email.
  2. Package the items in their original shipping container or a sturdy box you provide. Remove any previous shipping labels or cover them with the printed return label.
  3. Drop off your return package(s) at any FedEx store or with a FedEx carrier. See the FedEx Return Guide for more information.

If you are not satisfied with your order for any reason, products may be returned within 30 days of shipment for a full credit or exchange (provided the product is undamaged), with some exceptions. See our full return policy for more detailed information and instructions.

Please note that:

  • Zoro will cover the cost of return shipping.
  • Items must be returned in their original packaging.
  • You must include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.

We work hard to ensure that all items are received in good condition, and if you've received a damaged item, we sincerely apologize for any inconvenience. Please reach out to our customer service team at (855) 289‑9676 or email us at We will do all we can to remedy the situation—either by sending a replacement item or by refunding your order—and we’ll help you to return the damaged item at our expense.

Customer Service

Still have a question?

Zoro customer service team is here to help.

Phone: (855) 289-9676

Monday - Friday: 6am - 9pm (CT)

Saturday: 7am - 5pm (CT)

*Holiday hours may vary. Learn More
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