Skip to Main Content

Customer Service From Real People.

We’re here to help! Call (855) 289-9676
Cart

Frequently Asked Questions

Ordering

Once, you have decided on the product(s) that you want to order, use the Quantity tool to select the quantity of items that you would like to purchase, then click the Add to Cart button.

Continue shopping in this manner until you have completed your order. When you are ready to checkout, click the Cart button in the upper right-hand corner of the page.

You will be asked to either register (for new users) or log in to your account (for existing users). You may also choose 'Checkout as Guest.' The Zoro Checkout page will prompt you for additional information (e.g., shipping address and billing information).

After entering your information as needed, click Place Order. If you see a Thank You for Your Order page, your order was successful.

Most orders will ship within 1 business day. If you have any questions or issues during the ordering process, don't hesitate to contact us at (855) 289‑9676.

We do our very best to process and deliver orders as quickly as possible. Zoro's stocked items will usually ship within 1 business day. Depending on your location, you should receive these items within 3 to 7 business days. However, processing and delivery timeframes can vary significantly depending on the product.

For guaranteed delivery of items that are needed urgently, we strongly encourage you to consider expedited shipping options, which are available on many of our products. If you have any questions about processing time and/or expected delivery timeframes for your order, please don't hesitate to contact us at (855) 289-9676.

To cancel an order that has already been placed, please reach out to our customer service team directly at (855) 289-9676. We’re available Monday through Friday from 6am to 9pm CT and Saturdays from 7am to 5pm CT.
Purchase Orders can be sent to us at askzoro@zoro.com.
For order quotes, please contact our customer service team at (855) 289‑9676 or email us at askzoro@zoro.com. We’re available Monday through Friday from 6am to 9pm CT and Saturday from 7am to 5pm CT.
Quoted prices are good for 30 days. Quotes that are expired, voided, or processed will reflect current pricing.
No. Prices affected by a promo code will not be reflected in a quote. However, promo codes can still be applied when placing your order.

Available items from expired, voided, or processed quotes can still be purchased, but the cost will reflect current pricing. Discontinued items cannot be purchased.

If the prices of items in your quoted order have gone down, the price of your order will reflect the new, lower price.

If the prices of items in your quoted order have increased, we will honor the (lower) quoted price as long as the quote is not expired, voided, or previously processed and the product is still available for purchase.

Please contact customer service at (855) 289‑9676 and we will be happy to help you place your quoted order.
Discontinued items are not available for purchase. Please contact customer service at (855) 289‑9676 so that we can recommend an alternate item.
Quotes can be emailed to you once they've been created by a member of our customer service team. To purchase a quoted order, please call us at (855) 289‑9676 or email us at askzoro@zoro.com.
Yes, you need to register a Zoro account before a quote can be created. If you do not yet have an account, you can register at Zoro.com or by contacting customer service at (855) 289‑9676.
You cannot edit a quote that has already been created. However, we can create a new quote for you that reflects your changes. Please contact customer service for more information at (855) 289‑9676.
Yes. Our customer service team will be happy to include the cost of expedited shipping in a quoted order. Please contact customer service for more information at (855) 289‑9676. For expedited shipping quotes, please be prepared to provide information concerning the items and quantities in your order, as well as your shipping and billing addresses.
You will be given the option to enter a purchase order (PO) number at checkout under the Billing Address section.
During the checkout process, under the Place Order button, enter your Zoro promo code in the box under Enter a Promo Code, then click Apply.

You are not required to have an account to place orders at Zoro.com. To place your order without an account, click Checkout as Guest when prompted to log in or register.

Please note that registering for a Zoro account offers several benefits, such as:

  • Exclusive promotions and sales
  • Easy access to your order history and status
  • Add multiple addresses and payment options to your account
  • Quick reordering
  • Product quotes
  • Hassle-free online returns
  • Net 30 terms for qualifying customers
  • Tax-exempt ordering for qualifying customers
Customer Service

Still have a question?

Zoro customer service team is here to help.

Phone: (855) 289-9676
Fax: (855) 329-9676
Monday - Friday: 6am - 9pm (CT)
Saturday: 7am - 5pm (CT)
Contact Us