Customer Service

Visit Track Order to check the status of an order at any time.

Zoro dispatches many items within 1 business day from when the order is placed. However, certain items may take longer to process. Look for the shipping information located on the product page to see when a specific item is expected to ship. *Note: Some products will also include an "Expected Arrival" time frame. 

Upon the shipment of an item, an email notification will be sent with the tracking number and an estimated delivery date. Once shipped, most items are delivered within 2-5 business days.

Zoro uses our growing network of shipment centers that are strategically located across the U.S. and North America. Shipping location of each order will depend on the product ordered and stock availability. We will ship the product from the closest location to you in order to get your order to you as quick as possible. 

Third-party items, are shipped directly from the manufacturer, usually ship within 2 weeks. However, because manufacturers ship from a wide variety of locations, delivery time can vary. Refer to the item page on Zoro.com for shipping lead times. Please note that the distance from the manufacturer to your address may also impact transit time.

To qualify for expedited shipping, Zoro must receive your order before 3 p.m. CT, Monday through Friday. Zoro does not offer Saturday delivery. All expedited orders must weigh less than 150 lbs. and may not contain any hazardous materials. Expedited orders only ship on business days; any orders placed on Saturdays, Sundays, or holidays will be processed on the next business day.

If you have any questions about expedited shipping, please contact our customer service team.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

After you sign in or sign up for an account, most Zoro orders totaling $50 or more (before tax) ship free with standard ground delivery to the contiguous United States. To receive free shipping, you must be signed in at the time of your order. For customers who check out as a guest, orders must total $75 or more (before tax) to ship free with standard ground delivery to the contiguous United States.

Some products may require an additional delivery surcharge due to product weight and size. To avoid any surprises at checkout, we’ve made these surcharges transparent by clearly marking all items that require special delivery on product pages, the shopping cart, and anywhere else they may apply. A $5 shipping and handling fee is charged to customers who are signed into their Zoro.com account when they place an order totaling less than $50 (before tax) that is shipped to one address within the contiguous United States. This $5 shipping and handling fee will not be charged for items that incur an associated delivery surcharge as described above.

At this time, Zoro is unable to offer customers their own choice of shipping company or allow them to use their own shipping accounts for orders. If you have any questions about how your order will be shipped, please contact customer service team. 

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

Most shipments are within the time period shown on the product page. If Zoro has not received shipment confirmation from our supplier within 7 days of the original expected ship date, we'll work with the supplier to update the shipping information or cancel the order. If an order has not shipped within 7 days of the original expected ship date and we can't provide a reasonable expected ship date, the order will be canceled. If you have any questions please reach out to our customer service team. 

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

We apologize for the inconvenience! In the unlikely event that this occurs, please contact customer service team with the information below, and we will be happy to investigate and resolve any shipping issues as quickly as possible.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

For your convenience, we always aim to consolidate our shipments as much as possible. However, some items may ship from more than one warehouse or vendor and cannot be completely consolidated. If you have any questions or concerns about how your order will ship, please contact customer service team.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.