Customer Service From Real People.

We’re here to help! Call (855) 289-9676


Click on the hyperlinked questions to view the specific answer

Q. What Are My Payment Options?

A. Zoro accepts cash, company checks, Visa, MasterCard, Discover, American Express and PayPal.

Q. Can I Pay For My Order with PayPal?

A. Yes, you can pay for your order with PayPal. Take a look at How to Pay with PayPal for more information.

Q. Can I Pay My Net 30 Invoices Online?

A. As of August 2016, you can view and pay your invoies through My Account. Just log into your account, go to Account Management, and Pay Invoices. For a more detailed walkthrough, visit our how-to guide.

Q. How Do I Place an Order?

A. To place an order, go to the product table that contains what you are looking for and narrow down your choices by picking the features that are important. Once you are down to the product(s) that you want, scroll down to the table and enter the number that you want to buy. Click the Add to Cart button.

Continue shopping in this manner until you have everything that you need. When you are ready to checkout, click the  Cart button at the top of the website.

We will then ask you either register (New Users) or login. Once you have completed this short process, you’ll be back on the website home page again. Click the cart button and you will enter the checkout sequence. Follow the sequence—the buttons will get you there. Once you see the Thank You for Your Order page, your order is with us and will be on its way to you very shortly.

For most customers, you will receive your order within a couple of days. If you have any problems or issues, feel free to call us at 855‑BUY‑ZORO (855‑289‑9676).

Q. Do I Have to Have An Account to Order from You?

A. You do not need an account to order from us. You can order using guest checkout.

Q. What Is Your Shipping Policy?

A. Our shipping policy states:

A $5 shipping and handling fee is charged on orders totaling less than $50 before tax and shipped to one address within the continental United States. No shipping and handling is charged to customers for standard ground delivery on orders of $50 or more before tax.

UPS is our primary parcel carrier and we use a variety of carriers for LTL shipments.

Title and risk of loss pass to customer upon tender of shipment to carrier.

Shipping Policy Exceptions

Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates will apply for all orders to Alaska and Hawaii. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may be applied.

Zoro only accepts orders for shipments within the continental US, Alaska and Hawaii. Orders to international destinations will not be processed. Zoro does not ship to PO Box addresses.

International Shipping with

If you need to have an order shipped internationally we have partnered with a third party vendor to offer convenient, fast international shipping to more than 225 countries for our customers. members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services. allows you the ability to consolidate packages, which saves you even more on international shipping. provides specialized international package exporting and consolidation services from their Sarasota, FL facility to your international address.

Go to to get a account.

Note: Use’s Personal Shopper service to make a purchase from Zoro. accepts cards with international billing addresses as well as those issued by non‑U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Expedited Shipping Rules

To qualify for expedited shipping, Zoro must receive your order before 3pm (CST) Monday–Friday. Zoro does not offer Saturday delivery. All expedited orders must weigh less than 150 lbs, and not contain any hazardous materials. Expedited orders only ship on business days; any orders placed on Saturdays/Sundays/Holidays will be processed on the next business day. If you have any questions please call our customer service department at 855‑BUY‑ZORO (855‑289‑9676).

3rd Party Shipping

Items shipping from the manufacturer: Please refer to the item page on for shipping lead times as they vary. Expedited shipping is NOT available for third party items.

You will receive an email when your order is shipped with a tracking number that links to the UPS website.

Q. Where Do You Ship from?

A. We ship Zoro stocked items out of 8 warehouses strategically located across the country. Third party items ship directly from manufacturers located throughout the country.

Here is a list of our distribution centers:

  • California (2)
  • Florida
  • Illinois
  • New Jersey
  • Ohio
  • South Carolina
  • Texas

Q. How Do I Use My Tax Exempt Status?*

A. Exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate or other acceptable proof of your exempt status for the state where the items will be shipped.

The documentation submitted should include name of the organization that purchased the items.

How to submit this information:
First, place your order through our website or with one of our customer service agents. After you’ve received your shipment confirmation, please submit the necessary information by fax in order to receive a refund of any sales tax. Our fax number is 855‑FAX‑ZORO (855‑329‑9676).

Alternatively, you can scan your certificate and send it to us at

In either case, please include the following:

  • Your order number
  • E‑mail address
  • Acceptable proof of your exempt status (as outlined above)
  • The name of the organization that purchased the items
  • Mark your fax “Attn: Zoro Tax Exempt” or your email “Tax Exemption Request”

*You will need to contact us after placing each order to ensure you are refunded the tax on your purchase.

Q. What Is your Return/Exchange Policy?

A. Except as otherwise described below, if you are not satisfied for any reason products may be returned within 30 days of shipment for a full credit or exchange (provided the product is undamaged). Return documentation should clearly specify credit or exchange.

From time to time, due to market conditions, certain products may be non-refundable. If you order a non-refundable product, we will contact you prior to fulfilling your order, advise you of the refund restrictions and offer you the option to cancel your order.

Returned items must be in the original packaging.

All returns must include a return authorization (RA) number that can be obtained by contacting Zoro’ Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676). Our customer service hours are Monday through Friday from 6 a.m. to 9 p.m. (CST) and Saturdays from 7 a.m. to 5 p.m. (CST).

Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.

Returns received at Zoro without a RA number may be assessed a 15% restocking (processing) fee that will be deducted from any credit due.

Q. How Do I Make a Return?

A. Simply click “Return Items” on your Order Detail page any time, day or night. We’ll email you a printable shipping label and a return authorization number right away. The return will be noted in your account so you can track it. Check out our step-by-step instructions at

Alternatively, if you would like, you can call our Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676) to help walk you through the return process and send you a shipping label and a return authorization number. Our customer service hours are Monday through Friday from 6 a.m. to 9 p.m. (CST) and Saturdays from 7 a.m. to 5 p.m. (CST).

Q. When Will My Order Be Billed to My Credit Card?

A. Items are billed to your credit card when they are shipped. In the rare occasion that some of your items ordered are not in stock, we will only bill you for the part of the order that we can ship. In these cases, you will see multiple charges as the items are shipped to you as soon as they arrive in our warehouse.

Q. What Do I Do If I Receive Damaged Goods?

A. We would rather this never happened, but if it does, call our Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676) or email us at We will help correct the situation by sending you a new item or processing a refund and we’ll give you all of the info you need to return the damaged item at our expense.

Q. How Do I Sign Up to Receive A Catalog?

A. Right now, Zoro’s FULL CATALOG is our website. So, you have full access to it all the time.

Q. How Do I Get Taken Off Your Mailing List?

A. Recipients of our e-mail marketing messages can unsubscribe from receiving future promotional e-mails in three different ways. You can request to be unsubscribed by:

  • following the unsubscribe instructions at the bottom of each promotional email, or
  • using the Contact Customer Service form and submitting an inquiry with the "Unsubscribe" category option, or
  • calling us directly at 855‑BUY‑ZORO (855‑289‑9676) and request to be unsubscribed.

Q. How Do I Enter a PO Number?

A. When you are going through the Checkout process, you will come to a screen that is labeled Review and Submit Your Order. In the middle of that screen, you’ll see a boxed field with “Purchase Order # (for customer reference)” before it. This field is there for your convenience. Enter whatever information you need to reference your PO System. Whatever you enter into this field will show up in your confirmation, invoice and packing list. Hopefully, this will help you remember what you ordered!

Q. Is There a Retail Store I Can Go To?

A. Sorry, no. You can only reach Zoro on the internet or by calling us at 855‑BUY‑ZORO (855‑289‑9676).

Q. What Is The Warranty on Your Products?

A. Zoro warrants any product purchased for use in business or resale against defects in workmanship or materials under normal use for a period of one year from the date of purchase. Any product determined by Zoro to be defective in material or workmanship and returned to Zoro shipping costs prepaid will, at Zoro’s option, be repaired or replaced or the purchase price refunded.

For information on a specific manufacturer’s warranty, please contact Zoro at 855‑BUY‑ZORO (855‑289‑9676).

Q. How Many Days Does it Take to Receive My Item(s)?

A. Zoro stocked items will generally ship within one business day. Depending on your location, you should receive your item within 3 - 7 business days.

Third party items ship directly from the manufacturer and usually will be shipped within 2 weeks. These items can be coming from anywhere and therefore will have a much more variable delivery time. Our site provides insight on how long it will take to ship, but the distance from the manufacturer to the customer will impact the transit time in a very unpredictable manner.

Q. What If the Picture Does Not Match the Product Attributes?

A. While we try our best, on occasion the manufacturer supplied images may differ slightly from the product listing. Please refer to the product attributes for the most accurate information for these products. If you have any further questions, feel free to contact us.

Q. What Browsers and Browser Versions Does Support?

A. supports the most current versions of Chrome, Firefox, Internet Explorer and Safari.

Q. How Do I Create A Quote?

A. You can create a quote by calling one of our friendly Customer Service agents at (855) BUY-ZORO (855-289-9676) or email us at We’re available Monday – Friday from 6 a.m. to 9 p.m. CT and Saturday from 7 a.m. to 5 p.m. CT.

Q: How Long Are the Prices Within Quotes Good For?

A: Quoted prices are good for 30 days. Quotes that are expired, voided or processed will reflect current pricing.

Q: Can I Use a Promo Code When Creating A Quote?

A: No. Prices changed by a promo code will not be reflected in a quote. The quote will reflect current pricing, however, promos can still be applied when placing your order.

Q: What Happens If the Prices In My Quote Have Gone Down, but the Quote Is NOT Expired, Voided or Processed?

A: The prices will reflect the decrease in price.

Q: What Happens If the Prices in My Quote Have Increased, but the Quote Is NOT Expired?

A: The prices will NOT increase from the quoted price as long as the quote is not expired, voided or processed.

Q: What Happens If the Quote Is Expired, Voided or Processed?

A: Available items from expired, voided or processed quotes can be purchased, but will reflect current pricing. Discontinued items cannot be purchased.

Q: How Do I purchase from a Quote?

A: Contact Customer Service at (855) BUY-ZORO (855-289-9676) and we will be happy to help you place your order.

Q: What Happens If I Have Discontinued Items in My Quote?

A: Discontinued items are not available for purchase. Contact Customer Service at (855) BUY-ZORO (855-289-9676) and we can recommend an alternative.

Q: Where Can I Access My Saved Quotes?

A: Quotes can be emailed to you once they are created by our Customer Service Department. When you are ready to purchase, or have any questions about your quote(s), call us at (855) BUY-ZORO (855-289-9676) or email us at

Q: Do I Need an Account to Create a Quote?

A: Yes, you need to register an account to create a quote. Go to or call Customer Service at (855) BUY-ZORO (855-289-9676) to register your account.

Q: What If I Need to Make Changes to a Quote?

A: Although you cannot edit a quote, call our Customer Service Department at (855) BUY-ZORO (855-289-9676) or email us at, and we’ll create a new one for you.

Q. How Do I Redeem a Gift Certificate?

A. Zoro no longer accepts gift certificates for orders placed online. If you would like to apply a gift certificate to your order, please call our toll-free Customer Service line: 1-855-BUY-ZORO (1-855-289-9676).